TERMS & CONDITIONS
TERMS & CONDITIONS
TERMS & CONDITIONS
VERSION 2.0
EFFECTIVE DATE: 01-07-2026
Article 1 — Definitions
For the purposes of these General Terms & Conditions, the following definitions apply:
Big Lab means the sole proprietorship Big Lab, registered with the Dutch Chamber of Commerce (Kamer van Koophandel), operated by Alina de Groot, having its registered office at Sarphatikade 1A, 1017 WV Amsterdam, The Netherlands.
Client means any natural person, legal entity, or organisation requesting or purchasing services from Big Lab.
Agreement means every quotation accepted by the Client, written commission, booking confirmation, purchase order accepted by Big Lab, or any other agreement under which Big Lab performs services.
Quotation means every proposal, estimate or offer issued by Big Lab.
Deliverables means all creative work produced by Big Lab, including but not limited to AI-generated imagery, hybrid photography, photography, retouching, CGI, animation, video, graphic design, branding, concepts, presentations and other creative assets.
Final Approval means written approval provided by the Client or its authorised representative confirming acceptance of Deliverables.
Usage Rights means the licence granted by Big Lab permitting the Client to use agreed Deliverables after full payment has been received.
Raw Material means all drafts, layered files, prompts, AI outputs, source files, PSDs, project files, intermediate renders, production assets and work-in-progress materials that are not expressly delivered as final Deliverables.
Client Materials means any product files, samples, brand assets, reference images, guidelines, technical specifications, copy, or other content provided by the Client to Big Lab for use in production.
Article 2 — Applicability
2.1 These General Terms & Conditions apply to all Quotations, Agreements, bookings, commissions and services provided by Big Lab.
2.2 These Terms become applicable when the Client: (a) accepts a Quotation; (b) confirms a booking; (c) instructs Big Lab to commence work; (d) makes any payment relating to a project; or (e) otherwise enters into an Agreement with Big Lab. A separately signed contract is not required unless expressly agreed.
2.3 The Client's own general terms and conditions are expressly rejected unless accepted in writing by Big Lab.
2.4 Any deviation from these Terms is valid only if expressly agreed in writing.
2.5 Electronic communications, including email correspondence, constitute written communications for the purposes of these Terms.
Article 3 — Quotations, Bookings and Agreements
3.1 Unless otherwise stated, Quotations remain valid for fourteen (14) calendar days.
3.2 A Quotation or availability indication does not constitute a confirmed booking.
3.3 A booking is confirmed only after Big Lab has provided written confirmation and any agreed deposit or other preconditions have been fulfilled.
3.4 Once a booking has been confirmed in writing by Big Lab and any agreed preconditions have been fulfilled, the Agreement becomes legally binding upon both parties.
3.5 Big Lab reserves the right to refuse any assignment before issuing written booking confirmation without liability.
3.6 Any amendment to the agreed scope, planning or Deliverables may result in additional fees and revised delivery dates.
3.7 The Client is responsible for providing all Client Materials required for production in a timely manner and in the format specified by Big Lab. If the Client fails to provide Client Materials by the agreed deadline, or provides incomplete, incorrect or unsuitable materials, Big Lab shall not be liable for any resulting delays, and delivery timelines will be extended accordingly. Any additional costs incurred as a result of late or inadequate Client Materials may be charged to the Client. Big Lab reserves the right to proceed with the best available materials or to suspend work until suitable materials are received.
3.8 The Client warrants that it owns, or has obtained all necessary rights, licences and permissions to provide the Client Materials to Big Lab and to permit their use for the performance of the Agreement. The Client indemnifies Big Lab against all third-party claims arising from infringement of intellectual property rights or other rights relating to Client Materials.
Article 4 — Fees and Payment
4.1 All prices are stated in Euros and exclude VAT unless expressly stated otherwise.
4.2 Unless otherwise agreed, a thirty percent (30%) deposit is payable upon booking confirmation.
4.3 The remaining balance shall be due within fourteen (14) calendar days after final delivery.
4.4 Payment is deemed received only when credited to Big Lab's designated bank account.
4.5 Late payments automatically incur statutory commercial interest pursuant to Article 6:119a of the Dutch Civil Code.
4.6 The Client shall reimburse all judicial and extrajudicial collection costs permitted by Dutch law.
4.7 Until full payment has been received, Big Lab may: (a) suspend ongoing work; (b) withhold Deliverables; (c) suspend Usage Rights; (d) refuse further services.
4.8 The Client may not suspend payment or set off invoices against alleged counterclaims unless established by a final court judgment.
4.9 Big Lab may suspend or postpone any project where the Client fails to provide required information, approvals, materials or payments within the agreed timeframe. Any resulting delay shall automatically extend delivery dates accordingly and shall not constitute a breach by Big Lab.
4.10 The Client must notify Big Lab in writing of any disputed invoice within fourteen (14) calendar days of the invoice date. Failure to do so within this period constitutes acceptance of the invoice as correct and payable in full.
Article 5 — Delivery, Review and Approval
5.1 Delivery dates are estimates unless expressly agreed as binding deadlines.
5.2 The Client shall inspect Deliverables promptly after delivery.
5.3 Deliverables shall be deemed accepted when: (a) written Final Approval has been provided; (b) Deliverables are published or commercially used; or (c) no substantive written objections are received within five (5) business days after delivery.
5.4 Approval given by any employee, marketing manager, project manager, creative director or other authorised representative of the Client shall bind the Client.
5.5 Following Final Approval or commercial publication, no objections relating to artistic quality, creative choices or visual preferences may justify withholding payment.
5.6 Unless otherwise agreed, each Deliverable includes two (2) rounds of revisions. Additional revisions shall be charged at Big Lab's standard hourly rate.
5.7 The Client remains responsible for verifying spelling, factual accuracy, branding, legal compliance, trademarks and technical suitability prior to publication.
Article 6 — Intellectual Property and Usage Rights
6.1 All copyrights and other intellectual property rights remain vested exclusively in Big Lab unless expressly assigned in writing.
6.2 Ownership of Deliverables never transfers automatically.
6.3 Following full payment, Big Lab grants the Client a non-exclusive licence to use the agreed final Deliverables solely for the purposes agreed between the parties.
6.4 Unless otherwise agreed in writing, the Client is granted a worldwide, non-exclusive, non-transferable and revocable licence to use the agreed final Deliverables for the purposes specified in the Agreement. The licence automatically terminates if the Client materially breaches the Agreement, including but not limited to non-payment of any outstanding invoice.
6.5 Usage Rights arise only after full payment of all outstanding invoices.
6.6 Use of Deliverables before payment constitutes copyright infringement.
6.7 Raw Material remains the exclusive property of Big Lab and shall never be deemed delivered unless expressly agreed in writing. The Client has no right to access, reproduce, modify, distribute or use Raw Material for any purpose. Any unauthorised use of Raw Material constitutes copyright infringement and Big Lab reserves the right to claim damages and require immediate cessation of such use.
6.8 The Client may not sublicense, assign or transfer Usage Rights without written consent.
6.9 Big Lab may display completed Deliverables in its portfolio, website, social media and promotional materials unless confidentiality or embargo has been agreed in writing before commencement of the project.
Article 7 — AI-Assisted Production
7.1 Big Lab may use artificial intelligence, generative technologies and automated creative tools as part of its production workflow unless otherwise agreed.
7.2 Unless expressly warranted, Big Lab does not guarantee that similar outputs cannot be independently generated by third parties using comparable technologies.
7.3 The Client acknowledges that AI-assisted creative production inherently involves probabilistic processes and that exact replication cannot be guaranteed.
7.4 The Client acknowledges that AI-generated imagery may differ in texture, detail and rendering from traditional photography. Any specific visual requirements must be agreed in writing before commencement of production. General references to 'photorealistic' or 'photo-perfect' output do not constitute a binding guarantee of indistinguishability from traditional photography.
Article 8 — Cancellation and Rescheduling
8.1 Cancellation must always be submitted in writing.
8.2 Cancellation fees apply as follows:
• More than fourteen (14) days before scheduled production: 30% of total agreed fee.
• Seven (7) to fourteen (14) days before production: 50% of total agreed fee.
• Less than seven (7) days before production or after production has commenced: 75% of total agreed fee.
• Following delivery of any Deliverables: 100% of total agreed fee.
8.3 All completed work, third-party costs and expenses incurred remain payable irrespective of cancellation.
8.4 A request to reschedule a confirmed production date is treated as a cancellation of that date unless Big Lab expressly agrees to the rescheduling in writing. Big Lab may charge additional costs arising from rescheduling, including third-party supplier costs and lost production time.
Article 9 — Confidentiality
9.1 Both parties shall keep confidential all non-public information received from the other party.
9.2 Confidential information may only be disclosed where reasonably necessary for performance of the Agreement or where required by law.
9.3 This obligation survives termination of the Agreement.
Article 10 — Liability
10.1 Big Lab's aggregate liability under any Agreement shall in all circumstances be limited to the amount actually paid by the Client under the relevant Agreement during the twelve (12) months preceding the event giving rise to the claim.
10.2 Big Lab shall never be liable for indirect or consequential damages, including loss of profit, revenue, goodwill, reputation, business interruption or data.
10.3 Big Lab accepts no liability arising from: (a) Client modifications to Deliverables; (b) incorrect or late Client instructions or Client Materials; (c) third-party publication decisions; (d) misuse of Deliverables; or (e) use of Deliverables beyond granted Usage Rights.
10.4 Any claim shall lapse twelve (12) months after the Client became aware, or reasonably should have become aware, of the alleged damage.
Article 11 — Force Majeure
11.1 Big Lab shall not be liable for delays or failure caused by circumstances beyond its reasonable control, including illness, governmental measures, internet failures, cloud service outages, AI platform outages, supplier delays, software failures, strikes or natural disasters.
11.2 Where force majeure continues for more than thirty (30) consecutive days, either party may terminate the Agreement in writing.
11.3 Big Lab shall remain entitled to payment for all work performed before termination.
Article 12 — Independent Contractor
Nothing in these Terms shall be construed as creating a partnership, joint venture, agency or employment relationship between Big Lab and the Client. Big Lab performs services as an independent contractor and retains full discretion as to the manner and means of performing the agreed services, subject to the requirements of the Agreement.
Article 13 — Severability
If any provision of these Terms is found to be invalid or unenforceable by a competent court or authority, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.
Article 14 — Entire Agreement
14.1 These General Terms & Conditions together with the accepted Quotation and any written project-specific agreements constitute the complete agreement between the parties.
14.2 They supersede all prior proposals, discussions, negotiations and correspondence relating to the project.
Article 15 — Governing Law
15.1 These Terms and every Agreement are governed exclusively by Dutch law.
15.2 All disputes shall be submitted exclusively to the competent court in Amsterdam, The Netherlands.
15.3 If these Terms are translated, the Dutch-language version shall prevail in case of inconsistency.
Article 16 — Amendments
16.1 Big Lab may amend these General Terms & Conditions from time to time.
16.2 The version applicable to an Agreement is the version in force on the date the Agreement is concluded.
16.3 The latest version is available at www.biglab.nl/terms-conditions.
Big Lab
Sarphatikade 1A, 1017 WV Amsterdam, The Netherlands
info@biglab.nl | www.biglab.nl | +31 (0) 618552752
VERSION 2.0
EFFECTIVE DATE: 01-07-2026
Article 1 — Definitions
For the purposes of these General Terms & Conditions, the following definitions apply:
Big Lab means the sole proprietorship Big Lab, registered with the Dutch Chamber of Commerce (Kamer van Koophandel), operated by Alina de Groot, having its registered office at Sarphatikade 1A, 1017 WV Amsterdam, The Netherlands.
Client means any natural person, legal entity, or organisation requesting or purchasing services from Big Lab.
Agreement means every quotation accepted by the Client, written commission, booking confirmation, purchase order accepted by Big Lab, or any other agreement under which Big Lab performs services.
Quotation means every proposal, estimate or offer issued by Big Lab.
Deliverables means all creative work produced by Big Lab, including but not limited to AI-generated imagery, hybrid photography, photography, retouching, CGI, animation, video, graphic design, branding, concepts, presentations and other creative assets.
Final Approval means written approval provided by the Client or its authorised representative confirming acceptance of Deliverables.
Usage Rights means the licence granted by Big Lab permitting the Client to use agreed Deliverables after full payment has been received.
Raw Material means all drafts, layered files, prompts, AI outputs, source files, PSDs, project files, intermediate renders, production assets and work-in-progress materials that are not expressly delivered as final Deliverables.
Client Materials means any product files, samples, brand assets, reference images, guidelines, technical specifications, copy, or other content provided by the Client to Big Lab for use in production.
Article 2 — Applicability
2.1 These General Terms & Conditions apply to all Quotations, Agreements, bookings, commissions and services provided by Big Lab.
2.2 These Terms become applicable when the Client: (a) accepts a Quotation; (b) confirms a booking; (c) instructs Big Lab to commence work; (d) makes any payment relating to a project; or (e) otherwise enters into an Agreement with Big Lab. A separately signed contract is not required unless expressly agreed.
2.3 The Client's own general terms and conditions are expressly rejected unless accepted in writing by Big Lab.
2.4 Any deviation from these Terms is valid only if expressly agreed in writing.
2.5 Electronic communications, including email correspondence, constitute written communications for the purposes of these Terms.
Article 3 — Quotations, Bookings and Agreements
3.1 Unless otherwise stated, Quotations remain valid for fourteen (14) calendar days.
3.2 A Quotation or availability indication does not constitute a confirmed booking.
3.3 A booking is confirmed only after Big Lab has provided written confirmation and any agreed deposit or other preconditions have been fulfilled.
3.4 Once a booking has been confirmed in writing by Big Lab and any agreed preconditions have been fulfilled, the Agreement becomes legally binding upon both parties.
3.5 Big Lab reserves the right to refuse any assignment before issuing written booking confirmation without liability.
3.6 Any amendment to the agreed scope, planning or Deliverables may result in additional fees and revised delivery dates.
3.7 The Client is responsible for providing all Client Materials required for production in a timely manner and in the format specified by Big Lab. If the Client fails to provide Client Materials by the agreed deadline, or provides incomplete, incorrect or unsuitable materials, Big Lab shall not be liable for any resulting delays, and delivery timelines will be extended accordingly. Any additional costs incurred as a result of late or inadequate Client Materials may be charged to the Client. Big Lab reserves the right to proceed with the best available materials or to suspend work until suitable materials are received.
3.8 The Client warrants that it owns, or has obtained all necessary rights, licences and permissions to provide the Client Materials to Big Lab and to permit their use for the performance of the Agreement. The Client indemnifies Big Lab against all third-party claims arising from infringement of intellectual property rights or other rights relating to Client Materials.
Article 4 — Fees and Payment
4.1 All prices are stated in Euros and exclude VAT unless expressly stated otherwise.
4.2 Unless otherwise agreed, a thirty percent (30%) deposit is payable upon booking confirmation.
4.3 The remaining balance shall be due within fourteen (14) calendar days after final delivery.
4.4 Payment is deemed received only when credited to Big Lab's designated bank account.
4.5 Late payments automatically incur statutory commercial interest pursuant to Article 6:119a of the Dutch Civil Code.
4.6 The Client shall reimburse all judicial and extrajudicial collection costs permitted by Dutch law.
4.7 Until full payment has been received, Big Lab may: (a) suspend ongoing work; (b) withhold Deliverables; (c) suspend Usage Rights; (d) refuse further services.
4.8 The Client may not suspend payment or set off invoices against alleged counterclaims unless established by a final court judgment.
4.9 Big Lab may suspend or postpone any project where the Client fails to provide required information, approvals, materials or payments within the agreed timeframe. Any resulting delay shall automatically extend delivery dates accordingly and shall not constitute a breach by Big Lab.
4.10 The Client must notify Big Lab in writing of any disputed invoice within fourteen (14) calendar days of the invoice date. Failure to do so within this period constitutes acceptance of the invoice as correct and payable in full.
Article 5 — Delivery, Review and Approval
5.1 Delivery dates are estimates unless expressly agreed as binding deadlines.
5.2 The Client shall inspect Deliverables promptly after delivery.
5.3 Deliverables shall be deemed accepted when: (a) written Final Approval has been provided; (b) Deliverables are published or commercially used; or (c) no substantive written objections are received within five (5) business days after delivery.
5.4 Approval given by any employee, marketing manager, project manager, creative director or other authorised representative of the Client shall bind the Client.
5.5 Following Final Approval or commercial publication, no objections relating to artistic quality, creative choices or visual preferences may justify withholding payment.
5.6 Unless otherwise agreed, each Deliverable includes two (2) rounds of revisions. Additional revisions shall be charged at Big Lab's standard hourly rate.
5.7 The Client remains responsible for verifying spelling, factual accuracy, branding, legal compliance, trademarks and technical suitability prior to publication.
Article 6 — Intellectual Property and Usage Rights
6.1 All copyrights and other intellectual property rights remain vested exclusively in Big Lab unless expressly assigned in writing.
6.2 Ownership of Deliverables never transfers automatically.
6.3 Following full payment, Big Lab grants the Client a non-exclusive licence to use the agreed final Deliverables solely for the purposes agreed between the parties.
6.4 Unless otherwise agreed in writing, the Client is granted a worldwide, non-exclusive, non-transferable and revocable licence to use the agreed final Deliverables for the purposes specified in the Agreement. The licence automatically terminates if the Client materially breaches the Agreement, including but not limited to non-payment of any outstanding invoice.
6.5 Usage Rights arise only after full payment of all outstanding invoices.
6.6 Use of Deliverables before payment constitutes copyright infringement.
6.7 Raw Material remains the exclusive property of Big Lab and shall never be deemed delivered unless expressly agreed in writing. The Client has no right to access, reproduce, modify, distribute or use Raw Material for any purpose. Any unauthorised use of Raw Material constitutes copyright infringement and Big Lab reserves the right to claim damages and require immediate cessation of such use.
6.8 The Client may not sublicense, assign or transfer Usage Rights without written consent.
6.9 Big Lab may display completed Deliverables in its portfolio, website, social media and promotional materials unless confidentiality or embargo has been agreed in writing before commencement of the project.
Article 7 — AI-Assisted Production
7.1 Big Lab may use artificial intelligence, generative technologies and automated creative tools as part of its production workflow unless otherwise agreed.
7.2 Unless expressly warranted, Big Lab does not guarantee that similar outputs cannot be independently generated by third parties using comparable technologies.
7.3 The Client acknowledges that AI-assisted creative production inherently involves probabilistic processes and that exact replication cannot be guaranteed.
7.4 The Client acknowledges that AI-generated imagery may differ in texture, detail and rendering from traditional photography. Any specific visual requirements must be agreed in writing before commencement of production. General references to 'photorealistic' or 'photo-perfect' output do not constitute a binding guarantee of indistinguishability from traditional photography.
Article 8 — Cancellation and Rescheduling
8.1 Cancellation must always be submitted in writing.
8.2 Cancellation fees apply as follows:
• More than fourteen (14) days before scheduled production: 30% of total agreed fee.
• Seven (7) to fourteen (14) days before production: 50% of total agreed fee.
• Less than seven (7) days before production or after production has commenced: 75% of total agreed fee.
• Following delivery of any Deliverables: 100% of total agreed fee.
8.3 All completed work, third-party costs and expenses incurred remain payable irrespective of cancellation.
8.4 A request to reschedule a confirmed production date is treated as a cancellation of that date unless Big Lab expressly agrees to the rescheduling in writing. Big Lab may charge additional costs arising from rescheduling, including third-party supplier costs and lost production time.
Article 9 — Confidentiality
9.1 Both parties shall keep confidential all non-public information received from the other party.
9.2 Confidential information may only be disclosed where reasonably necessary for performance of the Agreement or where required by law.
9.3 This obligation survives termination of the Agreement.
Article 10 — Liability
10.1 Big Lab's aggregate liability under any Agreement shall in all circumstances be limited to the amount actually paid by the Client under the relevant Agreement during the twelve (12) months preceding the event giving rise to the claim.
10.2 Big Lab shall never be liable for indirect or consequential damages, including loss of profit, revenue, goodwill, reputation, business interruption or data.
10.3 Big Lab accepts no liability arising from: (a) Client modifications to Deliverables; (b) incorrect or late Client instructions or Client Materials; (c) third-party publication decisions; (d) misuse of Deliverables; or (e) use of Deliverables beyond granted Usage Rights.
10.4 Any claim shall lapse twelve (12) months after the Client became aware, or reasonably should have become aware, of the alleged damage.
Article 11 — Force Majeure
11.1 Big Lab shall not be liable for delays or failure caused by circumstances beyond its reasonable control, including illness, governmental measures, internet failures, cloud service outages, AI platform outages, supplier delays, software failures, strikes or natural disasters.
11.2 Where force majeure continues for more than thirty (30) consecutive days, either party may terminate the Agreement in writing.
11.3 Big Lab shall remain entitled to payment for all work performed before termination.
Article 12 — Independent Contractor
Nothing in these Terms shall be construed as creating a partnership, joint venture, agency or employment relationship between Big Lab and the Client. Big Lab performs services as an independent contractor and retains full discretion as to the manner and means of performing the agreed services, subject to the requirements of the Agreement.
Article 13 — Severability
If any provision of these Terms is found to be invalid or unenforceable by a competent court or authority, the remaining provisions shall remain in full force and effect. The invalid or unenforceable provision shall be replaced by a valid provision that most closely reflects the original intent of the parties.
Article 14 — Entire Agreement
14.1 These General Terms & Conditions together with the accepted Quotation and any written project-specific agreements constitute the complete agreement between the parties.
14.2 They supersede all prior proposals, discussions, negotiations and correspondence relating to the project.
Article 15 — Governing Law
15.1 These Terms and every Agreement are governed exclusively by Dutch law.
15.2 All disputes shall be submitted exclusively to the competent court in Amsterdam, The Netherlands.
15.3 If these Terms are translated, the Dutch-language version shall prevail in case of inconsistency.
Article 16 — Amendments
16.1 Big Lab may amend these General Terms & Conditions from time to time.
16.2 The version applicable to an Agreement is the version in force on the date the Agreement is concluded.
16.3 The latest version is available at www.biglab.nl/terms-conditions.
Big Lab
Sarphatikade 1A, 1017 WV Amsterdam, The Netherlands
info@biglab.nl | www.biglab.nl | +31 (0) 618552752